What Personally Identifiable Information does UDO Collect?
While using the Website, we may ask you to provide us with certain personally identifiable information, including without limitation, when booking a tour, cruise, stay, or other event with us, including without limitation, your name, email address, telephone number, street address, and credit card information (collectively, the “Personal Information”). We may also collect Personal Information about you from third parties including our business partners, affiliates, data providers, identity verification services, credit bureaus (if applicable), and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us through various social media channels.
We may also collect information automatically when you visit our Website or use our services. Information collected automatically by cookies, web beacons or other similar technologies may include: information about your device, such as your device type/model, number and device ID (e.g. MAC address); information about your browser, settings (e.g. language) and operating system; your internet protocol (IP) address (including in some instances, your perceived location);unique advertising identifiers; transactional and purchase information; and browsing and usage activity, such as the referring domain, what websites/content you have viewed or actions you have taken on a particular website.
Why Does UDO Collect Personal Information?
We collect Personal Information to process transactions with you, communicate with you about your booking with us, provide customer services by responding to online inquiries, to provide, maintain, manage, and support our business, to personalize your experience, for legal and security compliance, and to advertise and market to you, including without limitation, through newsletters, marketing, or promotional materials, unless you tell us not to.
We may share Personal Information as part of providing services to you and for the purposes described herein, which include but are not limited to: fulfilling your requests; with our business partners and affiliates to provide, maintain, expand, and improve our services; with third parties to provide, maintain, expand, and improve our services; in connection with the negotiation or sale of all or any part of our business; protect our rights or property, or the security or integrity of our services or our Website; enforce the terms of our agreements or policies; protect us or the public from harm or illegal activities; investigate, detect, and prevent fraud, security breaches; or comply with any applicable law, regulation, legal process, or governmental request.
We may also share aggregated and/or anonymized information that does not directly identify you, including device information and information derived from cookies and log files with third parties in furtherance of the purposes described above.
How does UDO Store your Personal Information?
As is necessary for providing services to you, UDO will store the Personal Information that you provide us, including during the booking process. UDO uses commercially reasonable methods and standard technology to store and maintain the security of your Personal Information. However, please be aware that no method of transmitting information over the Internet, or electronically storing information, is 100% secure. While the security of your Personal Information is always a top priority for UDO, we cannot guarantee its absolute security.
Yes, like many websites, the UDO Website uses “cookies.” Cookies are files with small amounts of data that are sent to your web browser and stored on your computer’s hard drive. Cookies allow us to improve your experience using the Website. You may instruct your web browser to refuse all cookies or to indicate when a cookie is being sent; however, you may not be able to use some portions of the Website if you do not accept cookies.
Additionally, the Website collects information sent by your web browser whenever you visit the Website, including your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of the Website your visit, the date and time of your visit, and other statistics. We may also use third party services such as Google Analytics that collect, monitor, and analyze this data.
Communications with you
As part of your interaction with us, we may send you marketing and other promotional communications. You can opt out of or unsubscribe from any marketing communications by following the instructions in those messages. You can also opt out by contacting us. Opting out of one communication will not necessarily opt you out of all marketing communications. Please note that you may still receive certain non-marketing communications after opting out. These messages may include transaction-specific communications.
As part of your interaction with us, you may receive various non-marketing communications, including: digital receipts via email or by text message; notifications such as the status of your booking or event; responding to feedback that you have provided in relation to the services you booked; event-specific messages; messages associated with promotions or coupons.
Links to other websites
This policy only applies to information collected when visiting our Website or otherwise using our services. While visiting our Website or using the services, you may be directed through links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices and policies of these third parties. As a result, we encourage you to review the privacy policies of these third-party websites as their practices may differ from ours.
Our services are not targeted or directed at children under the age of 13, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 13, we will promptly delete that personal information. We do, however, process personal information about children when it is necessary for the services we are offering, and you provide it to us.