Frequently Asked Questions
In that Vacation Packages involve coordination of multiple activities and outfitters, and with a limited number of lodging options available for these packages the below listed refund policies will apply.
Vacation Packages cancelled:
- 60 days prior to check in: 100% refund of purchase price less $25 fee
- 31-59 days prior to check in: 50% refund of purchase price
- 30-7 days prior to check in: 20% refund of purchase price
- 6 days or less prior to check in: No refund
Any activities that we cancel during your stay will receive a full refund.
Paddling Michigan: Kayaking Tours
Frequently Asked Questions
Please understand that cancellations affect many things; namely, our guides schedules, food and meal purchase on overnight trips, number of kayaks we have to transport, and our overall planning to make our trips efficient and enjoyable for our customers. We do not accept voice mails, messages, and unconfirmed emails as a cancellation.
- You must have a cancellation # issued by Uncle Ducky Outdoors.
- You may cancel your reservation either by email or by telephone only.
- No shows: No refund
- Day of trip”Group Size Reduction”: Treated as No Show-No refund
- Beach refusal or turn backs:$25 refund per person
- Cancellation time line
- Multi Day trips: 30 days notice
- Day Trips: 7 days notice for a full refund. Administrative fee of $25 will be deducted from a refund. Will be credited to any further booking.
- Less than 7 days: Refund 75% of trip value less$25 administrative fee
- Less than 3 days : Refund 50% of trip value less $25 administrative fee.
- Less than 24 hours (All Reservations) No Refund
- Day of Trip: No refund
- Cancellation due to weather: See weather cancellation policy.
- Special Purchases- 2 for 1 or Early Bird Specials – No Refunds unless trip cancels due to weather. Valid for 5 years from date of purchase.
Special Purchase Not Used in Specified Year– If you do not schedule or attempt to use or use your special purchase in the specified year for the event you still have a credit with us for the amount paid but not for the 2 paddlers for 1 offer or any Early Bird Special or any Discounted Purchase.
In the event you reach the launch access and make the decision not to go on your own accord you will receive a $25 refund per person.
In the event you start your trip and decide that you can’t complete it while on the water prior to the halfway point of your trip you will receive a $25 refund per person. After the halfway point of your trip there will be no refund.
Paddle and Hike
If your trip itinerary is changed by Uncle Ducky Outdoors/Paddling Michigan due to unforeseen circumstances you will have the opportunity to join a trip of lesser value and be refunded the difference or be issued a rain check.
In the event that you decide that you are unable to complete of the trip on your own accord and turn back you will not receive a refund.
All parties on day trip have until 24 hours prior to the trip date to notify Uncle Ducky Outdoors/Paddling Michigan of a change in the group number; standard cancellation policies will apply. Any changes made to the group reservation the day of the trip will not receive a refund.
Gift Vouchers / Certificates
Gift vouchers/certificates, which are purchased for any promo offer (such as 2 for 1), are required to be redeemed within 365 days of initial purchase. Any gift vouchers/certificates purchased for a promo offer and not redeemed in the allotted time period of 365 days will simply be converted to a face value gift voucher/certificate redeemable for any trip with Paddling Michigan. Gift vouchers/certificates are valid for 5 years from the date of purchase.
Redeem a gift voucher/certificate here.
Trip scheduling occurs during gift voucher/certificate redemption process and not during the initial gift voucher/certificate process.
Sea Kayaking in the Pictured Rocks and Lake Superior should be considered as a Soft Adventure Sport.
It is not an adventure that we wait for perfect weather or a sunny day to go. We still go in rain, fog, and temps above 40 degrees Fahrenheit. Large waves, winds over 20 kts. and lightning keep us on the beach. Thunderstorms usually move by, and with careful planning and observation by radar, we are normally able to complete our trips.
In that the Pictured Rocks are located along the northern shores of the Upper Peninsula and the southern shore of Lake Superior during the summer months we generally experience southerly winds and a protected shoreline from wind and waves. Historically, we have been able to kayak most days and generally have very few cancellations. Strong winds over 15 knots from the northwest, north, and northeast normally make the water too rough to paddle the Pictured Rocks. We do paddle in light rain and fog conditions which generally result in calmer water conditions.
Weather Cancellation Policy
In that neither our customers nor our company are responsible for the weather, our weather cancellation policy is as follows:
We normally do not make weather decisions until the day of the schedule trips due to the time lines involved in forecasting. Weather sometimes changes which can result in an updated weather decision during the day. Typically, wind direction, velocity, and wave heights guide our weather decisions.
If we cannot paddle in the Pictured Rocks we can often make the crossing from Sand Point and paddle the east shoreline of Grand Island which will constitute the same as a Pictured Rocks tour. Grand Island is geologically much like the Pictured Rocks and a great place to paddle.
If we cancel the trip due to weather or other reasons you will be issued a refund or an opportunity to reschedule.
If you are on a trip that is called back early because of weather and you have not reached the 1/2 way point of the tour you will be giving the opportunity to reschedule or given a partial refund.
Tours that complete half the tour or more before being called back will not be given a refund.
If you choose not to go to Grand Island you will be issued a refund or an opportunity to reschedule. If you choose to make the Grand Island paddle and we determine at the beach that it is not safe, a refund will be issued or you may reschedule.
In the event of thunderstorms in the immediate area we can often delay a tour until they pass. If we cannot delay you will be issued a refund or an opportunity to reschedule. Refunds can take up to 14 days for processing.
If this trip is part of a package that includes lodging and other adventures and meals, adjustments can normally be made to reschedule to another day, however, if you do not choose that option you will only be refunded that portion of the package that applies to the cancelled kayaking trip.
In order to receive a refund you must show up for the trip unless we call you with the cancellation notice.
This is a new policy effective for all tours purchased after September 20, 2017 and applies to all kayak tour purchases.
Obviously neither of us can change the weather. And, keeping in mind that we are able to kayak at the Pictured Rocks over 90% of the days in the summer, probably the best way to make sure that you can kayak the Pictured Rocks is to plan your stay up here for at least 2-3 days. In most cases if waves keep us from going to the Pictured Rocks on a given day we can then go there the following day or so. Weather systems move from west to east and the lake does calm down quickly especially early in the summer. As fall approaches it can take a couple of days. There are many other activities that you can do while waiting for calmer seas at the Rocks. Namely, Our Dinner Cruise around Grand Island, a shipwreck tour, canoeing on the Au Train River, and waterfall touring. Our package deals are set up for this purpose to allow rescheduling of activities if weather interferes with the original plan.
Paddler's Village & Au Train Beach: Lodging & Campgrounds
Frequently Asked Questions
Payment: Full payment is required at the time of reservation.
Pets: Small dogs Ok on leash. May not be left unattended in units.
Smoking: Not allowed in any units or anywhere on the property.
Alcohol: Allowed if kept to a minimum.
Noise: Must be kept to a minimum. Respect your fellow campers.
Campfires: Allowed within fire rings. Must be extinguished if unattended.
Cancellation and early check-out policy: There is a standard $25 cancellation fee for all reservations. All reservations have until 14 day prior to your date of arrival to cancel without additional penalties. Reservations canceled within 14 days of the arrival date will be charge the standard cancellation fee plus the cost of 1 full night stay. All reservations canceled within 72 hours of check-in will not receive a refund.
Early Check Out: Early check Outs will not be issued a refund.
Grand Island Cruises
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